Guarantee

OUR 10 YEAR GUARANTEE

Cornilleau guarantees its tables against manufacturing defects for a period of 3 years and this guarantee is extended to 10 years for outdoor tables.  This warranty covers all components with the exception of wearing parts such as wheels, the net and net posts.

OUR GUARANTEE

10 year guarantee – 2016 onwards

The guarantee starts on the day of purchase and covers all table parts (except for wheels, posts and nets). We guarantee the outdoor tops against any distortion, peeling or fading of the white lines. 

10 year guarantee – Tables purchased before 2016

The guarantee starts on the day of purchase. We guarantee the outdoor tops against any distortion, peeling or fading of the white lines.  All other parts are guaranteed for 3 years (see below).

3 year guarantee

The guarantee starts on the day of purchase for both indoor and outdoor tables.

The guarantee is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damage caused by:

  •          Normal wear and tear
  •          Incorrect assembly
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines haven't been followed correctly
  •          If the table collapses due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table

CUSTOMER SERVICE

Customer service in Canada is ensured by V Distribution Sport enterprise, which you can contact by phone :
514-761-1425 / 866-761-1425

WARANTY

Canadian Table Tennis handles all warranty claims on behalf of Cornilleau. For all warranty claims we need the reference and serial number for your table.  This can be found on a small white sticker on the underside of one of the tops.

Please send us an email describing the defect together with some photos and the reference/serial number for your table so that we can assess your warranty claim.

Contact details :

700, Chemin du Golf,
Verdun (QC) H3E 1A8, CANADA

Phone: 514-761-1425 / 866-761-1425

Fax: 514-761-5952 / 866-761-5952

Web: vdistributionsport.ca

RETURNS POLICY

TO FACILITATE YOUR RETURN PLEASE JOIN:

  • the bill;
  • the packing;
  • every document mentioning return policy and refund about your purchase;
  • manuals;
  • every guarantee document.

Customer Service will be able to assist you to change your product or make a new order, if stock available.

Only full product returns, in perfection condition and originally packaged will be accepted. If not respected, return will be refused.

The goods must be in their original packaging and in a sellable condition.  The Customer is responsible for the way the product is packaged and it must be done so that the product can survive transit without risk of breakage or deterioration. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.