Refund policy

Returns

At Cornilleau Canada, we take pride in the quality of our products and carefully inspect every order before shipment.

Tables

All table tennis tables are considered final sale and are not eligible for return.

Accessories (Paddles, Balls, and Small Items)

Accessories may be returned within 15 days of delivery, provided that they are:

  • Unused
  • In their original packaging

  • In resellable condition

A $15 flat return fee will be deducted from the refund.

Original shipping charges are non-refundable.

Return Shipping

Once your return request is approved, you may choose one of the following options:

Option 1 – Prepaid Return Label
We will provide a prepaid return label. A $15 return fee will be deducted from your refund.

Option 2 – Customer-Arranged Return
You may arrange your own return shipment to:

Cornilleau Canada
1600 rue Eiffel
Boucherville, QC
Canada

If you choose this option, please provide us with the tracking number once the package has been shipped. We are not responsible for returns lost or damaged during transit when arranged by the customer.

Condition Requirements

Returned items must be received in original condition.

If an item is not returned in its original condition, the following restocking fees may apply:

  • 20% restocking fee if the original packaging is missing or damaged
  • 50% restocking fee if the product is used, damaged, or no longer in resellable condition

These fees will be deducted from the refund amount.

In such cases, a store credit will be issued for the remaining balance after applicable fees are deducted. No refunds will be provided for non-compliant returns.

Damaged Upon Arrival

If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photos of:

  • The product
  • The internal packaging

  • The outer shipping box

Once reviewed and approved, a refund or replacement will be issued depending on the situation. 

Exchanges

We do not offer direct exchanges.
If you wish to purchase a different item, you may place a new order at any time.