Frequently Asked Questions
FAQ
Find answers to the most common questions about orders, shipping, returns, and warranty.
How can I place an order on the website?▾
Browse our online store and add items to your cart.
Click the cart icon (top right) to review your order.
Enter your shipping and billing details, choose a shipping method, and complete payment.
You'll receive an order confirmation by email once payment is completed.
I didn't receive an order confirmation. What should I do?▾
Check your junk/spam folder first.
If you still don't see it, the payment may not have been completed. In that case, the pending transaction will cancel automatically in the next few days.
If you're unsure, contact us with your name and the purchase date so we can verify your order.
Can I modify or cancel my order after placing it?▾
If your order hasn't shipped yet, we may be able to modify or cancel it.
Contact us as soon as possible with your order number so we can check the status.
Once an order has shipped, changes or cancellations aren't possible.
My order hasn't been shipped yet. Is that normal?▾
Accessories: If your order was placed after the carrier pickup, it will be processed the next business day.
Tables: You will be contacted by a member of our team to confirm the details of your order.
Our warehouse is closed on weekends and holidays, which can add a short delay.
You'll receive a shipping confirmation email with a tracking number once your order leaves our warehouse.
What payment methods do you accept?▾
We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All transactions are secured and processed through a protected payment platform.
My payment was declined. Why?▾
Payments can be declined for several reasons: the card has expired, the information is incorrect (name, number, date, or CVV), the limit has been reached, or the postal code doesn't match the one registered with the bank.
Check your information, contact your banking institution, or try another payment method.
How do I create an account?▾
Click the profile icon at the top right and enter your email address.
We'll email you a verification code. Enter it to confirm your account.
No password is required, and you'll be able to view your order history.
How long does it take to receive my order?▾
Accessories
Delivery times vary depending on your region and the shipping method you choose.
Standard Shipping
Eastern Canada: 1 to 4 business days
Western Canada: 7 to 12 business days
Express Air
Eastern Canada: 1 to 2 business days
Western Canada: 1 to 2 business days
Tables
Delivery times vary depending on your region.
Eastern Canada: 2 to 4 business days
Western Canada: 10 to 20 business days
What are the shipping fees?▾
Accessories
Fees depend on the amount of your order and the shipping method selected.
Orders under $99: $15
Orders $99 and over: Free shipping*
Express Air: $50 (AB) / $60 (BC)
Tables
| Province | Shipping Fee |
|---|---|
| Quebec (QC) | $275 |
| Ontario (ON) | $300 |
| British Columbia (BC) & Alberta (AB) | $450 |
| Saskatchewan (SK) & Manitoba (MB) | $375 |
| Prince Edward Island (PE), Nova Scotia (NS), New Brunswick (NB) | $350 |
| Newfoundland (NL), Yukon (YT), Nunavut (NU), Northwest Territories (NT) | Contact us for pricing |
What happens if I'm not home at the time of delivery?▾
Accessories
The carrier may leave your parcel in a safe place or leave a delivery notice.
If a notice is left, pick it up quickly at the indicated office, since a time limit may apply.
Tables
The carrier will make an appointment with you to schedule the delivery.
How can I track my package?▾
Accessories
You'll receive an email with a tracking number as soon as your order ships.
You can track your delivery directly on the carrier's website.
Tables
You can reach out to us directly for more information on your delivery.
My tracking number doesn't work. What should I do?▾
Tracking can take up to 24 hours to activate.
If there's still no update after that, contact us and we'll check with the carrier.
Do you ship internationally?▾
Orders placed on Cornilleau.ca ship within Canada only.
For international delivery, please use the Cornilleau website for your country.
I have an issue with the products I received. What should I do?▾
Missing items: Contact us with your order number, the missing product, and a photo of the packaging. We'll ship the missing item after verification.
Damaged or defective item: Contact us with your order number and clear photos showing the defect and the full product. We'll send a replacement after verification.
Wrong item received: Contact us with your order number, the incorrect product, and a copy/photo of the packing slip. We'll provide return instructions.
How can I return or exchange a product?▾
Accessories
Contact us to start your return. Please note that final-sale items aren't returnable.
Products must be unused, in original packaging, with tags.
You can also submit a request from your customer account.
Tables
Note that our tables are final sale.
Do I have to pay return shipping fees?▾
With our return label, a fixed fee of $15 will be deducted from your refund.
You can also return the parcel at your own expense with any carrier.
How long does a refund take?▾
After we receive and process your return, processing typically takes 2 to 7 business days, depending on your bank.
Can I return a product purchased from a retailer?▾
Returns for items bought from a retailer must be handled directly with that store, as they manage their own after-sales service.
I ordered the wrong product. How can I exchange it?▾
Accessories only
We don't process direct exchanges. If the item is new and in original packaging, return it using our standard procedure, then place a new order for the correct item.
What is your warranty policy?▾
How do I find the right product for me?▾
Do you sell replacement parts (net, feet, screws, sides, etc.)?▾
Some replacement parts are available. Contact us with your table's exact model and year of purchase so we can check availability.
How can I use a promo code?▾
Add items to your cart, click "View my cart", then "Checkout."
Enter your discount code at the top right, then click "Apply" to take advantage of the discount.
Why doesn't my discount apply at checkout?▾
Ensure that your promotional code is correctly entered (spaces, uppercase, etc.) and that the selected products are included in the offer.
If the problem persists, contact us and we'll verify.
When will your next promotion take place?▾
Promotions vary throughout the year. For early access, subscribe to our newsletter to receive offers and new releases.
How can I contact customer service?▾
You can reach us via our contact form. Our team usually responds within 24 to 48 business hours.
What are your business hours?▾
Our customer service is available Monday to Friday, from 9 am to 5 pm (Eastern time).
We are closed on weekends and public holidays.
Where are you located?▾
Our warehouse is located in Boucherville, Québec.
There is no on-site retail store, all orders ship from this location.
Do you offer in-store pickup?▾
In-store pickup is available. Please contact a member of our team for an appointment.
How can I subscribe or unsubscribe from the newsletter?▾
You can subscribe to our newsletter from the homepage to receive our offers and news.
To unsubscribe, click the unsubscribe link at the bottom of the newsletter or any promotional email.